American Airlines' major carrier, United Airlines , announced that it has prohibited the use of AI agents and AI assistants for flight bookings. The reasons cited include concerns about information leaks, prevention of fraudulent use of miles, and the possibility of violating regulatory requirements.
United Restricts Access for Third-Party AI Agents
https://united.mediaroom.com/news-releases?item=125496
United Airlines bans AI agents from booking flights on behalf of travelers - CBS News
https://www.cbsnews.com/news/united-airlines-bans-ai-agents-booking-flights/
United Airlines - Google Play's app
https://play.google.com/store/apps/details?id=com.united.mobile.android
United Airlines has clearly stated that it has prohibited the use of unauthorized third-party personal AI agents and AI assistants for both direct access to sales sites and indirect access through travel agencies or intermediaries. Specifically, users will no longer be able to book, issue, or sell flights.
In a statement, United Airlines explained that it has developed the "United Airlines" app to prioritize the protection of user data and accounts, allowing users to safely manage their travel experience themselves, from booking to seat changes, and flight modifications due to bad weather.
United Airlines app - App Store
https://apps.apple.com/jp/app/united-airlines/id449945214
United Airlines - Google Play's app
https://play.google.com/store/apps/details?id=com.united.mobile.android
On the other hand, the company mentioned that personal AI agents and AI assistants may lead to the leakage of confidential information to the outside if they share account authentication details, and could result in unintended ticket purchases, changes to account information, and fraudulent use of miles.
Furthermore, these actions may potentially violate regulations from the Federal Aviation Administration and the Department of Transportation.
Additionally, United Airlines stated that it will refresh its digital trust center and make efforts to help users better understand how new restrictions will affect them, how their accounts will be protected, and where they can get support if an AI agent performs unintended actions.
