ANA announced on November 13 that some functions of its reservation system were experiencing issues, making it possible that services such as reservations could not be used. The customer service hotline is also experiencing high volume, and phone lines are difficult to get through. The cause and expected recovery time have not been disclosed. On the same day, at midnight, ANA had just started its domestic line time sale.
ANA's announcement
Had just started the domestic line time sale at midnight
The disruption announcement was posted on the website and also announced at 11:17 a.m. on the official X account (@ANA_flight_info) on the same day.
On X, there have been reports around 10:30 a.m. on the same day of "errors preventing reservations," "errors occurring both on the website and the app," and "phone lines not connecting."
Additionally, there have been multiple reports on X stating "JAL (Japan Airlines) also cannot make reservations," but JAL has not yet issued an announcement as of 11:30 a.m. on the 13th.
