
Illustration by Tag Hartman-Simkins / Futurism. Source: Shutterstock There’s something grating about finding out that the customer service representative on the other end of the line is an AI agent, not an actual human. If it hasn’t happened to you, it’s certainly happened to someone you know. Industries leaders warn that AI could wipe out entire categories of human jobs — and customer service agents have frequently topped the list, indicating there’s plen








