After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. On the day Jake Moffatt’s grandmother died, Moffat immediately visited Air Canada’s website to book a flight from Vancouver to Toronto. Unsure of how Air Canada’s bereavement rates worked, Moffatt asked Air Canada’s chatbot to explain. The chatbot provided ina
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Air Canada must honor refund policy invented by airline’s chatbot - Ars Technica
Elon Musk’s X allows China-based propaganda banned on other platforms - Ars Technica
Lax content moderation on X (aka Twitter) has disrupted coordinated efforts between social media companies and law enforcement to tamp down on “propaganda accounts controlled by foreign entities aiming to influence US politics,” The Washington Post reported. Now propaganda is “flourishing” on X, The Post said, while other social media companies are stuck in endless cycles, watching some of the propaganda that they block proliferate on X, then inevitably sp
Microsoft accused of selling AI tool that spews violent, sexual images to kids - Ars Technica
Microsoft’s AI text-to-image generator, Copilot Designer, appears to be heavily filtering outputs after a Microsoft engineer, Shane Jones, warned that Microsoft has ignored warnings that the tool randomly creates violent and sexual imagery, CNBC reported. Jones told CNBC that he repeatedly warned Microsoft of the alarming content he was seeing while volunteering in red-teaming efforts to test the tool’s vulnerabilities. Microsoft failed to take the tool do
NYT to OpenAI: No hacking here, just ChatGPT bypassing paywalls - Ars Technica
Late Monday, The New York Times responded to OpenAI’s claims that the newspaper “hacked” ChatGPT to “set up” a lawsuit against the leading AI company. “OpenAI is wrong,” The Times repeatedly argued in a court filing opposing OpenAI’s motion to dismiss the NYT’s lawsuit accusing OpenAI and Microsoft of copyright infringement. “OpenAI’s attention-grabbing claim that The Times ‘hacked’ its products is as irrelevant as it is false.” OpenAI had argued that NYT
Hackers can read private AI-assistant chats even though they’re encrypted - Ars Technica
AI assistants have been widely available for a little more than a year, and they already have access to our most private thoughts and business secrets. People ask them about becoming pregnant or terminating or preventing pregnancy, consult them when considering a divorce, seek information about drug addiction, or ask for edits in emails containing proprietary trade secrets. The providers of these AI-powered chat services are keenly aware of the sensitivity
ASCII art elicits harmful responses from 5 major AI chatbots - Ars Technica
Researchers have discovered a new way to hack AI assistants that uses a surprisingly old-school method: ASCII art. It turns out that chat-based large language models such as GPT-4 get so distracted trying to process these representations that they forget to enforce rules blocking harmful responses, such as those providing instructions for building bombs. ASCII art became popular in the 1970s, when the limitations of computers and printers prevented them fr
Google balks at $270M fine after training AI on French news sites’ content - Ars Technica
Google has agreed to pay 250 million euros (about $273 million) to settle a dispute in France after breaching years-old commitments to inform and pay French news publishers when referencing and displaying content in both search results and when training Google’s AI-powered chatbot, Gemini. According to France’s competition watchdog, the Autorité de la Concurrence (ADLC), Google dodged many commitments to deal with publishers fairly. Most recently, it never
Biden orders every US agency to appoint a chief AI officer - Ars Technica
The White House has announced the “first government-wide policy to mitigate risks of artificial intelligence (AI) and harness its benefits.” To coordinate these efforts, every federal agency must appoint a chief AI officer with “significant expertise in AI.” Some agencies have already appointed chief AI officers, but any agency that has not must appoint a senior official over the next 60 days. If an official already appointed as a chief AI officer does not
Fake AI law firms are sending fake DMCA threats to generate fake SEO gains - Ars Technica

If you run a personal or hobby website, getting a copyright notice from a law firm about an image on your site can trigger some fast-acting panic. As someone who has paid to settle a news service-licensing issue before, I can empathize with anybody who wants to make this kind of thing go away. Which is why a new kind of angle-on-an-angle scheme can seem both obvious to spot and likely effective. Ernie Smith, the prolific, ever-curious writer behind the new
US lawmaker proposes a public database of all AI training material - Ars Technica
Amid a flurry of lawsuits over AI models’ training data, US Representative Adam Schiff (D-Calif.) has introduced a bill that would require AI companies to disclose exactly which copyrighted works are included in datasets training AI systems. The Generative AI Disclosure Act “would require a notice to be submitted to the Register of Copyrights prior to the release of a new generative AI system with regard to all copyrighted works used in building or alterin